{"id":2420,"date":"2026-04-28T21:26:50","date_gmt":"2026-04-28T21:26:50","guid":{"rendered":"https:\/\/escala.edu.co\/?page_id=2420"},"modified":"2026-04-29T20:42:46","modified_gmt":"2026-04-29T20:42:46","slug":"elementor-2420","status":"publish","type":"page","link":"https:\/\/escala.edu.co\/en\/elementor-2420\/","title":{"rendered":"Escucha Activa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2420\" class=\"elementor elementor-2420\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7950cc0 e-flex e-con-boxed e-con e-parent\" data-id=\"7950cc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11adfb3 elementor-widget elementor-widget-html\" data-id=\"11adfb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Work+Sans:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  .ea *,\r\n  .ea *::before,\r\n  .ea *::after {\r\n    box-sizing: border-box;\r\n    margin: 0;\r\n    padding: 0;\r\n  }\r\n\r\n  .ea {\r\n    font-family: 'Work Sans', 'Inter', sans-serif;\r\n    -webkit-font-smoothing: antialiased;\r\n    -moz-osx-font-smoothing: grayscale;\r\n  }\r\n\r\n  \/* \u2500\u2500 Bloques alternados \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-block {\r\n    padding: 80px 24px;\r\n    width: 100%;\r\n  }\r\n  .ea-block--dark  { background: #000000; color: #ffffff; }\r\n  .ea-block--light { background: #ffffff; color: #000000; }\r\n\r\n  \/* \u2500\u2500 Contenedor centrado \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-container {\r\n    max-width: 860px;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  \/* \u2500\u2500 Links \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-block--dark  a { color: #ffffff; text-decoration: underline; text-underline-offset: 3px; }\r\n  .ea-block--dark  a:hover { color: #E8621A; }\r\n  .ea-block--light a { color: #000000; text-decoration: underline; text-underline-offset: 3px; }\r\n  .ea-block--light a:hover { color: #E8621A; }\r\n\r\n  \/* \u2500\u2500 Eyebrow \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-eyebrow {\r\n    font-size: 11px;\r\n    font-weight: 700;\r\n    letter-spacing: 3px;\r\n    text-transform: uppercase;\r\n    margin-bottom: 16px;\r\n    text-align: center;\r\n  }\r\n  .ea-block--dark  .ea-eyebrow { color: rgba(255,255,255,0.38); }\r\n  .ea-block--light .ea-eyebrow { color: rgba(0,0,0,0.36); }\r\n\r\n  \/* \u2500\u2500 T\u00edtulo principal \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-main-title {\r\n    font-size: clamp(28px, 5vw, 48px);\r\n    font-weight: 800;\r\n    line-height: 1.15;\r\n    margin-bottom: 22px;\r\n    text-align: center;\r\n  }\r\n  .ea-block--dark  .ea-main-title { color: #ffffff; }\r\n  .ea-block--light .ea-main-title { color: #000000; }\r\n\r\n  \/* Acento naranja solo en la primera palabra del t\u00edtulo *\/\r\n  .ea-main-title .ea-accent { color: #E8621A; }\r\n\r\n  \/* \u2500\u2500 Divisor decorativo \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-divider {\r\n    width: 40px;\r\n    height: 3px;\r\n    background: #E8621A;\r\n    border-radius: 2px;\r\n    margin: 0 auto 28px;\r\n  }\r\n\r\n  \/* \u2500\u2500 Cuerpo intro \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-intro-body {\r\n    font-size: 17px;\r\n    line-height: 1.85;\r\n    max-width: 700px;\r\n    margin: 0 auto 0;\r\n    text-align: center;\r\n  }\r\n  .ea-block--dark  .ea-intro-body { color: rgba(255,255,255,0.68); }\r\n  .ea-block--light .ea-intro-body { color: rgba(0,0,0,0.62); }\r\n\r\n  \/* \u2500\u2500 Encabezado de secci\u00f3n interna \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-section-header {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 14px;\r\n    margin-bottom: 28px;\r\n    padding-bottom: 16px;\r\n  }\r\n  .ea-block--dark  .ea-section-header { border-bottom: 1px solid #1e1e1e; }\r\n  .ea-block--light .ea-section-header { border-bottom: 1px solid #cccccc; }\r\n\r\n  .ea-section-bar {\r\n    width: 4px;\r\n    min-height: 26px;\r\n    background: #E8621A;\r\n    border-radius: 2px;\r\n    flex-shrink: 0;\r\n  }\r\n  .ea-section-title {\r\n    font-size: 20px;\r\n    font-weight: 700;\r\n    line-height: 1.3;\r\n  }\r\n  .ea-block--dark  .ea-section-title { color: #ffffff; }\r\n  .ea-block--light .ea-section-title { color: #000000; }\r\n\r\n  \/* \u2500\u2500 Tabla estructurada \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-table {\r\n    width: 100%;\r\n    border-collapse: collapse;\r\n    margin-bottom: 8px;\r\n  }\r\n  .ea-table tr {\r\n    border-bottom: 1px solid transparent;\r\n  }\r\n  .ea-block--dark  .ea-table tr { border-bottom-color: #1a1a1a; }\r\n  .ea-block--light .ea-table tr { border-bottom-color: #e0e0e0; }\r\n  .ea-table tr:last-child { border-bottom: none; }\r\n\r\n  .ea-table td {\r\n    padding: 18px 14px;\r\n    vertical-align: top;\r\n    font-size: 15.5px;\r\n    line-height: 1.75;\r\n  }\r\n\r\n  \/* Columna izquierda *\/\r\n  .ea-table td.ea-td-key {\r\n    width: 200px;\r\n    min-width: 160px;\r\n    font-weight: 700;\r\n    font-size: 14.5px;\r\n    padding-left: 18px;\r\n    border-left: 3px solid #E8621A;\r\n    vertical-align: top;\r\n  }\r\n  .ea-block--dark  .ea-table td.ea-td-key { color: #ffffff; }\r\n  .ea-block--light .ea-table td.ea-td-key { color: #000000; }\r\n\r\n  \/* Columna derecha *\/\r\n  .ea-table td.ea-td-val { padding-left: 28px; }\r\n  .ea-block--dark  .ea-table td.ea-td-val { color: rgba(255,255,255,0.72); }\r\n  .ea-block--light .ea-table td.ea-td-val { color: rgba(0,0,0,0.70); }\r\n\r\n  \/* Filas alternas \u2014 oscuro *\/\r\n  .ea-block--dark .ea-table tr:nth-child(odd)  { background: #0d0d0d; }\r\n  .ea-block--dark .ea-table tr:nth-child(even) { background: #111111; }\r\n  \/* Filas alternas \u2014 claro *\/\r\n  .ea-block--light .ea-table tr:nth-child(odd)  { background: #f9f9f9; }\r\n  .ea-block--light .ea-table tr:nth-child(even) { background: #efefef; }\r\n\r\n  \/* Responsive tabla *\/\r\n  @media (max-width: 640px) {\r\n    .ea-table,\r\n    .ea-table tbody,\r\n    .ea-table tr,\r\n    .ea-table td { display: block; width: 100%; }\r\n    .ea-table td.ea-td-key {\r\n      width: 100%;\r\n      border-bottom: none;\r\n      padding-bottom: 4px;\r\n    }\r\n    .ea-table td.ea-td-val {\r\n      padding-left: 16px;\r\n      padding-top: 4px;\r\n    }\r\n  }\r\n\r\n  \/* \u2500\u2500 Alerta de contacto \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-contact-alert {\r\n    border-radius: 8px;\r\n    padding: 22px 26px;\r\n    border-left: 3px solid #E8621A;\r\n    margin-top: 32px;\r\n  }\r\n  .ea-block--dark .ea-contact-alert {\r\n    background: #111111;\r\n    border-top: 1px solid #222;\r\n    border-right: 1px solid #222;\r\n    border-bottom: 1px solid #222;\r\n  }\r\n  .ea-block--light .ea-contact-alert {\r\n    background: #f0f0f0;\r\n    border-top: 1px solid #d0d0d0;\r\n    border-right: 1px solid #d0d0d0;\r\n    border-bottom: 1px solid #d0d0d0;\r\n  }\r\n  .ea-contact-alert p {\r\n    font-size: 15px;\r\n    line-height: 1.75;\r\n  }\r\n  .ea-block--dark  .ea-contact-alert p { color: rgba(255,255,255,0.72); }\r\n  .ea-block--light .ea-contact-alert p { color: rgba(0,0,0,0.70); }\r\n  .ea-contact-alert p strong {\r\n    display: block;\r\n    font-size: 12px;\r\n    font-weight: 700;\r\n    letter-spacing: 2px;\r\n    text-transform: uppercase;\r\n    margin-bottom: 10px;\r\n  }\r\n  .ea-block--dark  .ea-contact-alert p strong { color: rgba(255,255,255,0.40); }\r\n  .ea-block--light .ea-contact-alert p strong { color: rgba(0,0,0,0.42); }\r\n\r\n  \/* Links de correo en alerta *\/\r\n  .ea-block--dark  .ea-contact-alert a { color: #ffffff; font-weight: 600; }\r\n  .ea-block--light .ea-contact-alert a { color: #000000; font-weight: 600; }\r\n\r\n  \/* \u2500\u2500 Banner imagen \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-banner {\r\n    width: 100%;\r\n    max-width: 860px;\r\n    margin: 0 auto 40px;\r\n    border-radius: 10px;\r\n    overflow: hidden;\r\n    display: block;\r\n  }\r\n  .ea-banner img {\r\n    width: 100%;\r\n    height: auto;\r\n    display: block;\r\n    object-fit: cover;\r\n  }\r\n\r\n  \/* \u2500\u2500 Formulario wrapper \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-form-wrapper {\r\n    max-width: 860px;\r\n    margin: 0 auto;\r\n  }\r\n  \/* Forzar contraste sobre formulario en fondo blanco *\/\r\n  .ea-block--light .ea-form-wrapper input,\r\n  .ea-block--light .ea-form-wrapper textarea,\r\n  .ea-block--light .ea-form-wrapper select {\r\n    border: 1px solid #bbbbbb !important;\r\n    color: #000000 !important;\r\n    background: #ffffff !important;\r\n  }\r\n  .ea-block--dark .ea-form-wrapper input,\r\n  .ea-block--dark .ea-form-wrapper textarea,\r\n  .ea-block--dark .ea-form-wrapper select {\r\n    border: 1px solid #333333 !important;\r\n    color: #ffffff !important;\r\n    background: #111111 !important;\r\n  }\r\n\r\n  \/* \u2500\u2500 Body text gen\u00e9rico \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  .ea-body {\r\n    font-size: 16px;\r\n    line-height: 1.85;\r\n    margin-bottom: 20px;\r\n  }\r\n  .ea-block--dark  .ea-body { color: rgba(255,255,255,0.72); }\r\n  .ea-block--light .ea-body { color: rgba(0,0,0,0.70); }\r\n\r\n  \/* \u2500\u2500 Responsive padding \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\r\n  @media (max-width: 768px) {\r\n    .ea-block { padding: 60px 20px; }\r\n    .ea-main-title { font-size: clamp(24px, 7vw, 36px); }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"ea\">\r\n\r\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n       BLOQUE 1 \u2014 OSCURO: Hero \/ Introducci\u00f3n\r\n       \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n  <div class=\"ea-block ea-block--dark\">\r\n    <div class=\"ea-container\">\r\n\r\n   \r\n      <h1 class=\"ea-main-title\">\r\n        <span class=\"ea-accent\">Sesi&oacute;n<\/span> Escucha Activa\r\n      <\/h1>\r\n\r\n      <div class=\"ea-divider\"><\/div>\r\n\r\n      <p class=\"ea-intro-body\">\r\n        En Escala, tu experiencia es nuestro motor de innovaci&oacute;n. Esta sesi&oacute;n est&aacute; dise&ntilde;ada para abrir un canal directo entre t&uacute; y nuestro equipo. Queremos conocer tus peticiones, recibir tu retroalimentaci&oacute;n honesta y entender tus comentarios sobre el uso diario de nuestras herramientas. Participa y ay&uacute;danos a construir la plataforma que tu negocio necesita para alcanzar el siguiente nivel.\r\n      <\/p>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n       BLOQUE 2 \u2014 CLARO: Claridad en los t\u00e9rminos\r\n       \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n  <div class=\"ea-block ea-block--light\">\r\n    <div class=\"ea-container\">\r\n\r\n      <div class=\"ea-section-header\">\r\n        <div class=\"ea-section-bar\"><\/div>\r\n        <h2 class=\"ea-section-title\">Claridad en los T&eacute;rminos<\/h2>\r\n      <\/div>\r\n\r\n      <p class=\"ea-body\">\r\n        Antes de participar, es importante que conozcas qu&eacute; tipo de informaci&oacute;n puedes compartir con nosotros a trav&eacute;s de este espacio. Cada canal tiene un prop&oacute;sito claro:\r\n      <\/p>\r\n\r\n      <table class=\"ea-table\">\r\n        <tbody>\r\n          <tr>\r\n            <td class=\"ea-td-key\">Petici&oacute;n<\/td>\r\n            <td class=\"ea-td-val\">Lo que quieres que pase. Una solicitud concreta de cambio, nueva funcionalidad o mejora que esperas ver en la plataforma.<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td class=\"ea-td-key\">Retroalimentaci&oacute;n<\/td>\r\n            <td class=\"ea-td-val\">Lo que piensas de lo que ya existe. Tu opini&oacute;n honesta sobre funciones actuales, flujos de trabajo o decisiones de dise&ntilde;o ya implementadas.<\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td class=\"ea-td-key\">Comentarios<\/td>\r\n            <td class=\"ea-td-val\">Tu experiencia general. Observaciones libres sobre el uso cotidiano de nuestras herramientas, sin necesidad de ser una solicitud espec&iacute;fica.<\/td>\r\n          <\/tr>\r\n          \r\n          <tr>\r\n            <td class=\"ea-td-key\">Supresi\u00f3n de Datos<\/td>\r\n            <td class=\"ea-td-val\"> Solicita que eliminemos tu informaci\u00f3n personal de nuestros registros de forma permanente.<\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n       BLOQUE 3 \u2014 OSCURO: Canales de contacto\r\n       \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n  <div class=\"ea-block ea-block--dark\">\r\n    <div class=\"ea-container\">\r\n\r\n      <div class=\"ea-section-header\">\r\n        <div class=\"ea-section-bar\"><\/div>\r\n        <h2 class=\"ea-section-title\">Contacto Directo con el Equipo<\/h2>\r\n      <\/div>\r\n\r\n      <p class=\"ea-body\">\r\n        Si tu consulta requiere atenci&oacute;n inmediata o est&aacute; fuera del alcance del formulario, puedes comunicarte directamente con el &aacute;rea correspondiente:\r\n      <\/p>\r\n\r\n      <table class=\"ea-table\">\r\n        <tbody>\r\n          <tr>\r\n            <td class=\"ea-td-key\">Soporte T&eacute;cnico<\/td>\r\n            <td class=\"ea-td-val\">Para incidencias, errores o problemas t&eacute;cnicos con la plataforma, escr&iacute;benos a <a href=\"mailto:soporteti@escala.edu.co\">soporteti@escala.edu.co<\/a><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td class=\"ea-td-key\">Consultas Generales<\/td>\r\n            <td class=\"ea-td-val\">Para cualquier otro tema relacionado con Escala, comun&iacute;cate a <a href=\"mailto:escala@escala.edu.co\">escala@escala.edu.co<\/a><\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n       BLOQUE 4 \u2014 CLARO: Banner + Formulario\r\n       \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n  <div class=\"ea-block ea-block--light\">\r\n    <div class=\"ea-container\">\r\n\r\n      <div class=\"ea-section-header\">\r\n        <div class=\"ea-section-bar\"><\/div>\r\n        <h2 class=\"ea-section-title\">Comparte tu Voz<\/h2>\r\n      <\/div>\r\n\r\n      <p class=\"ea-body\">\r\n        Usa el formulario a continuaci&oacute;n para enviarnos tu petici&oacute;n, retroalimentaci&oacute;n o comentario. Cada respuesta es revisada por nuestro equipo y tenida en cuenta en la hoja de ruta de mejoras.\r\n      <\/p>\r\n\r\n      <!-- Banner imagen -->\r\n      <div class=\"ea-banner\">\r\n        <img decoding=\"async\"\r\n          src=\"https:\/\/escala.edu.co\/wp-content\/uploads\/2026\/04\/unnamed-5.webp\"\r\n          alt=\"Sesi&oacute;n Escucha Activa &mdash; Escala Educaci&oacute;n\"\r\n          onerror=\"this.style.display='none'\"\r\n        \/>\r\n      <\/div>\r\n\r\n      <!-- Formulario Fluent Forms -->\r\n      <div class=\"ea-form-wrapper\">\r\n        <div class='fluentform ff-default fluentform_wrapper_8 ffs_default_wrap'><form data-form_id=\"8\" id=\"fluentform_8\" class=\"frm-fluent-form fluent_form_8 ff-el-form-top ff_form_instance_8_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_8_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">soporte<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='2420' \/><input type=\"hidden\" id=\"_fluentform_8_fluentformnonce\" name=\"_fluentform_8_fluentformnonce\" value=\"1ba907c856\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/2420\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_names_first_name_' id='label_ff_8_names_first_name_' >Nombre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_8_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Introduce tu nombre\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_names_last_name_' id='label_ff_8_names_last_name_' >Apellidos<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_8_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Introduce tus apellidos\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_email' id='label_ff_8_email' aria-label=\"Correo electr\u00f3nico\">Correo electr\u00f3nico<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_8_email\" class=\"ff-el-form-control\" placeholder=\"Introduce tu Correo electr\u00f3nico\" data-name=\"email\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_numeric_field' id='label_ff_8_numeric_field' aria-label=\"T\u00e9lefono de cont\u00e1cto\">T\u00e9lefono de cont\u00e1cto<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numeric_field\" id=\"ff_8_numeric_field\" class=\"ff-el-form-control\" placeholder=\"T\u00e9lefono de cont\u00e1cto\" data-name=\"numeric_field\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_dropdown' id='label_ff_8_dropdown' aria-label=\"\u00bfQue quieres decirnos?\">\u00bfQue quieres decirnos? <\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_8_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_8_dropdown\"><option value=\"\">Selecciona una opci\u00f3n<\/option><option value=\"Petici\u00f3n: Lo que quieres que pase. \"  >Petici\u00f3n: Lo que quieres que pase.<\/option><option value=\"Retroalimentaci\u00f3n: Lo que piensas d\"  >Retroalimentaci\u00f3n: Lo que piensas d<\/option><option value=\"Comentarios: Tu experiencia general.\"  >Comentarios: Tu experiencia general.<\/option><option value=\"Supresi\u00f3n de Datos\"  >Supresi\u00f3n de Datos<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_8_description' id='label_ff_8_description' aria-label=\"Describe tu solicitud\">Describe tu solicitud<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_8_description\" name=\"description\" id=\"ff_8_description\" class=\"ff-el-form-control\" placeholder=\"Describe tu solicitud\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-center ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style\"  aria-label=\"Enviar Formulario\">Enviar Formulario<\/button><\/div><\/fieldset><\/form><div id='fluentform_8_errors' class='ff-errors-in-stack ff_form_instance_8_1 ff-form-loading_errors ff_form_instance_8_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_8_1 = {\"id\":\"8\",\"ajaxUrl\":\"https:\\\/\\\/escala.edu.co\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_8_1\",\"form_id_selector\":\"fluentform_8\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"numeric_field\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"numeric\":{\"value\":true,\"message\":\"This field must contain numeric value\",\"global_message\":\"This field must contain numeric value\",\"global\":true},\"min\":{\"value\":\"\",\"message\":\"Validation fails for minimum value\",\"global_message\":\"Validation fails for minimum value\",\"global\":true},\"max\":{\"value\":\"\",\"message\":\"Validation fails for maximum value\",\"global_message\":\"Validation fails for maximum value\",\"global\":true},\"digits\":{\"value\":\"\",\"message\":\"Validation fails for limited digits\",\"global_message\":\"Validation fails for limited digits\",\"global\":true}},\"dropdown\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"description\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sesi&oacute;n Escucha Activa En Escala, tu experiencia es nuestro motor de innovaci&oacute;n. Esta sesi&oacute;n est&aacute; dise&ntilde;ada para abrir un canal directo entre t&uacute; y nuestro equipo. Queremos conocer tus peticiones, recibir tu retroalimentaci&oacute;n honesta y entender tus comentarios sobre el uso diario de nuestras herramientas. Participa y ay&uacute;danos a construir la plataforma que tu negocio [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2420","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/pages\/2420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/comments?post=2420"}],"version-history":[{"count":0,"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/pages\/2420\/revisions"}],"wp:attachment":[{"href":"https:\/\/escala.edu.co\/en\/wp-json\/wp\/v2\/media?parent=2420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}